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Maximizing Repeat Business the Scientific Way
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Discover what is important to your customers to get them to come back often.
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"Repeat business from loyal customers plays a vital role in the success of most businesses. Customers are much more likely to return to your business if they are satisfied customers.", "Since human behavior is diverse, relying on common sense will not serve you well in satisfying your customers and increasing their intent to return to your business. So where should you get information on how to please your customers?"
Ken West, Ph.D., "A Scientific Approach to Increasing Repeat Business", 31-10-07, National Business Research Institute, Inc.
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